Independent Living Resource Centre & Public Interest Law Centre

Session: Winnipeg’s Handi-Transit Service: From Ombudsman Complaint to Investigation Report and Beyond

Representatives from ILRC and PILC will report on findings of an investigation by Manitoba Ombudsman into the City of Winnipeg’s Handi-Transit Service; now called Transit Plus. The investigation was launched in response to a 42-page complaint from ILRC alleging sweeping issues within the system resulting in poor service, access barriers, and human rights violations. The ombudsman made 19 recommendations to improve the service and found that in many instances, Handi-Transit provides a reasonably equivalent service to fixed-route transit, but in certain areas falls short.

ILRC supports citizens with disabilities to make choices and take responsibility for the development and management of personal and community resources. PILC advocates for groups and individuals on issues affecting the environment, human rights, Indigenous people, consumers and low-income persons.