Session: Winnipeg’s Handi-Transit Service: From Ombudsman Complaint to Investigation Report and Beyond

The Ombudsman report relating to Handi-Transit, now known as Transit Plus that was released in January 2019.  The Public Interest Law Centre’s (PILC) work on accessible transportation has been on behalf of its client, the Independent Living Resource Centre (ILRC). Given that the ILRC has been the driving force behind the complaint that was made to the Ombudsman, a joint presentation between ILRC and PILC will examine the report and further implications for users of Transit Plus.  Overall, the Ombudsman found that in many instances, Handi-Transit provides a reasonably equivalent service to fixed-route transit, but in certain areas falls short. The Ombudsman made 19 recommendations to improve the service.